Inser proposes a full range of services tailored to suit your organisation's requirements.
From an analysis of your needs through to a fully customised professional
proposal, we have perfect command of all our services, which are offered on a
permanent basis for the usage of our Solutions.
Our teams of Consultants, Project managers, Technical Assistants and Training Advisers are mobilised to assist you with the integration of our software packages at every stage of the project.
Consulting and Expertise
Our consultants, who all have a strong HR culture and an in-depth knowledge of potential Training & Skills problems, have the capacity to produce a precise evaluation of your HR management requirements, and to propose the most appropriate Inser Solutions.
Their experience guarantees you an accurate analysis of your specifications and professional advice in developing your project.
Assistance with the start-up phases
Start-up
For your project to be a success, it is essential that the integration process into
your Information System and your organisation is carried out correctly. Our
project managers, genuine experts, are on-hand on a permanent basis to give
advice and assistance. They are responsible for organising and planning all
the stages of the start-up phase: from the integration of your data to the
validation of the solution and its installation. They stand as guarantors for the success of your project.
Integration of your data
Inser proposes different services for recovering your existing data in order to make the transition over to its software packages easy and fast: integration of the course catalogue, organisations, background data, training plans and the integration of your different reference data etc. Our team offers all its extensive know-how and expertise in numerous computer environments.
Customization
Designed in conjunction with HR professionals and training & skills specialists, our Solutions are fully tailored in their standard versions to suit the different requirements of users.
Customization of our software packages is also possible in order to cater for
your own specific needs and requirements. This could involve information
management, the creation of specific links with additional software packages or
the introduction of particular functions.
Whatever the situation, thanks to the design of our software packages and the expertise of our staff, these customization services are carried out in the shortest possible time-frames.
Training and Assistance with initial usage
Inser proposes a full range of introductory or in-depth training courses (both internally and externally).
The contents of these courses, developed by our training advisers, can be adapted to your operational systems.
All our training staff, regularly trained and updated, have a precise knowledge of the training & skills sector. They are on-hand and available to assist you and offer advice with the operational application of your solution.
At the end of the course, you can take advantage of our consultants' experience through personalised aid with the adjustment of your data parameters: i.e. coding of your courses and training areas, input of the training plan, reference data etc.Similarly, they can assist you with the creation of personalised control panels.
Hotline and Assistance on the Net
Our Hotline team is on-hand with reactive and precise answers to your questions,
whether functional or technical. These exchanges can be carried out by
telephone or via the Net.
Thanks to the Inser web site you have the possibility of immediate access to our
technical department and you can supply us with your comments and suggestions.
Additional help-line and on-site services are also available. Our objective is to provide a rapid response and provide you with the best possible service in the usage of Inser software packages.
The Inser Club
The Club is a dialogue and communication service reserved for users. These special-theme meetings organised by Inser are an opportunity for users to meet and discuss their respective work modes.
The Inser Club also offers you the chance to express your different suggestions and to participate in the development of the software packages. Similarly, it keeps you informed of new Solutions and new Inser services.
Members benefit from a subscription to the Inser newsletter, invitations to professional HR events and private access to our web site.
